As of April 16, 2020 SARS-CoV-2 Response

We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.

Remote Access / TeamViewer

Gut zu wissen

Diese Option gilt nicht für nordamerikanische Kunden. Please refer to the specific Terms and Conditions supplied for customers in USA when supplied with connection details.

Where required and only with prior arrangements, our specialist support teams will use TeamViewer to connect when analyzing any support issues on remote third-party machines and servers.

Der Zugang kann NUR von der Dritten Person erteilt werden, die die Anmeldeinformationen zur Verfügung stellt; die folgenden Bedingungen müssen vor der Verbindung akzeptiert werden. The following TeamViewer link will be provided to allow access: Link The link will automatically download the TeamViewer Quick Launch application.

Whenever TeamViewer connections are provided to our support teams, the Terms and Conditions below are assumed as accepted by the third-party providing the access.

Standard Terms and Conditions accepted when providing access via TeamViewer:

By starting the TeamViewer Software, you automatically acknowledge our liability exclusion statement regarding the use of TeamViewer. Our support teams do not accept any liability for lost data or any installed programs on your computer, including any computer protection (firewall or virus scanner). Data security is the sole responsibility of you, the customer. Liability is restricted to intent and gross negligence. Wir übernehmen keine Haftung für Fehler, die wir nicht zu vertreten haben, auch wenn sie auftreten, während Unterstützung geleistet wird. By continuing to launch TeamViewer, you hereby confirm your acceptance of the Terms and Conditions of the online support and start the TeamViewer software.

Please note that this service is only available during our business hours, subject to strict prior arrangement by telephone or email with our support staff.

  • Our engineer cannot access your PC without your express consent.
  • Our engineer cannot collaborate with you without your express consent.
  • No third-party programs will be installed on your PC without your express consent.
  • Es ist nicht möglich, Daten unbemerkt und unbefugt von Ihrem PC zu entfernen.
  • Sie können die freigegebene Sitzung jederzeit beenden.