As of April 16, 2020 SARS-CoV-2 Response
We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.
Go Integrator Cara License Comparison
A three-tier licensing model has been introduced with Go Integrator Cara. The licenses are each a superset of each other, with a user only ever requiring a single license to be assigned.
Go Integrator Cara
|Click to dial|
|Presence / BLF|
|Show contact in edit mode|
|CRM Plus integrations (Outlook / Google Contacts)|
|Microsoft Teams-Go Integrator Teams Extension (Q1 2021)|
|Microsoft Teams-Show, Add, Pop CRM contact for call ringing / answered using Microsoft Teams##|
|Microsoft Teams-Select Microsoft Teams as preferred dialing device#|
|Microsoft Teams-Open Microsoft Teams chat from Cara Presence|
|Microsoft Teams-Show photo / avatar in Cara Presence|
|Microsoft Teams-Show peers Microsoft Teams availability### (Beta)|
|Softphone (Citrix and Terminal Services Not supported)|
|Preferred Device (Multi-device support)|
|Bluetooth mobile### (Beta)|
|Toolbar Agent features|
|V3 CRM integrations (All others)|
|CRM Plus integrations (All others)|
*Call control will vary by device type
**Database hosted by Service Provider
***APIs are different
#Requires Microsoft Teams direct routing (or similar)/Microsoft 365 Business Voice
##Requires Microsoft Teams direct routing (or similar)
###Currently available as a customer beta feature only with limited support. Feature may change without notice. Microsoft Teams Availability is Beta as the Microsoft API used is still in beta status.
Call recording Pause / Resume features are not available within initial release of Go Integrator Cara.