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V3/Cara Comparison

Go Integrator 3.1

PC

Mac

Presence Functions Lite DB Lite DB
Extension presence view
Custom presence view
Own Caller/Called party details
Set CommPilot profile
Progressive search of users in presence window
Call Control Lite DB Lite DB
Hold
Transfer
Conference
Consult
Deflect
Answer
Other extension answer
Hang up
DND
Forward
Configurable "F" buttons-Hotkeys
Toolbar Agent features Lite DB Lite DB
Join / Unjoin queue(Premium and Standard Call Center)
Change Availability including custom Unavailability codes(Premium and Standard Call Center)
Select a disposition code(Premium Call Center only)
Check basic queue data (queuing calls, agents available)(Premium and Standard Call Center)
Outgoing as(Premium Call Center only)
Request Supervisor Assistance
Call Settings Lite DB Lite DB
Call forwarding
Anywhere
Remote Office
DND / Hide number
CommPilot Express-In Office
CommPilot Express-Out of Office
CommPilot Express-Busy
CommPilot Express-Unavailable
Password
Outgoing as
Directory Services Lite DB Lite DB
Local contacts address book (stored on PC)
Search of local contacts address book (stored on PC)
Personal Phone List (stored on Broadworks Server)*
Search of personal Phone List (stored on Broadworks Server)*
Individual search of connected address books
Simultaneous search of multiple address books
Microsoft Outlook incoming call contact searching
Local call logs
Basic call logs*
Display number type in Address Book
Name/number search from system tray Dial field
Email from search contact results
Dialling Lite DB Lite DB
Microsoft Outlook dialling integration
Dialing from web browser page
Dialing from Call History
Dialling from clipboard
Dialling from applications
Dialling from TAPI enabled applications
Focus Dialling
Advanced dialling rules
Functionality Lite DB Lite DB
Call Preview window with call control
Multi-language
PC selectable ring tone
PC sound mute on call activity
Import and export of dial configuration settings
Event driven application launch (call events)
Support for Citrix and Terminal services
Skype for Business client Integration (Update state with on call)
Skype for Business client Integration (Call using deskphone)
Docking Presence window (Windows 8 and 10 only)
Docking Toolbar (Windows 8 and 10 only)
Online Help(?)
Preview Window screen re-positioning
Tray menu icon updates according to DND and Forward
Call Recording mute / unmute
External LED Support (Kuando Busylight and Embrava Blynclight)

*Based on the version.

Key differences compared to V3

Feature V3 Cara
Click to dial
Presence / BLF
Address Book
Call History
Recent calls
Missed calls
Call Control
Preview window
Toolbar
Busylight support
App Bar
Show contact in edit mode
V3 CRM Plus integrations (Outlook / Google Contacts)
CRM Plus integrations (Outlook / Google Contacts)
Call Settings
MS Teams-Go Integrator Teams Extension (Q1 2021)
MS Teams-Show, Add, Pop CRM contact for call ringing /answered using Teams
MS Teams-Select Teams as preferred dialing device
MS Teams-Open MS Teams chat from Cara Presence
MS Teams-Show photo / avatar in Cara Presence
MS Teams-Show peers Teams availability
Softphone
Preferred Device (Multi-device support)
Bluetooth mobile
Events *
Client API**
Toolbar Agent features
V3 CRM integrations (All others)
CRM Plus integrations (All others)
Cloud Contacts*

*Database hosted by Service Provider

**APIs are different