As of April 16, 2020 SARS-CoV-2 Response

We are committed to the safety and health of all Worldwide Employees and Customers and will be following all guidelines of the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.

Connection Method / Protocols

There are a several different protocols available to connect to the Broadsoft Broadworks hosted telephony platform. The various Go Integrator clients support these protocols according to the table below:

Version 2.4

Protocol OCI-P XSI-CTI XSI-HTTP/S
Go Integrator for PC
Go Integrator for Mac Not available
Go Operator (PC only) Not available
Go Wallboard

Version 2.5

Protocol OCI-P XSI-CTI XSI-HTTP/S
Go Integrator for PC
Go Integrator for Mac
Go Operator (PC only)
Go Wallboard
Go TAPI

Version 3.1

Protocol XSI-CTI XSI-HTTP/S
Go Integrator for PC
Go Integrator for Mac
Go Operator (PC only)
Go Wallboard
Go Integrator Chrome Extension
Go TAPI

Minimum Broadworks Releases

Protocol OCI-P XSI-CTI XSI-HTTP/S
Go Integrator for PC Rls 19 systems Rls 19 systems Rls 19 systems-AP.as.19.sp1.574.ap351602
Go Integrator for Mac Rls 19 systems Rls 19 systems-AP.as.19.sp1.574.ap351602
Go Operator (PC only) Rls 19 systems Rls 19 systems-AP.as.19.sp1.574.ap351602
Go Wallboard Rls 19 systems-AP.as.19.sp1.574.ap351921
Go Integrator Chrome Extension Rls 19 systems-AP.as.19.sp1.574.ap351602
Go TAPI Rls 19 systems Rls 19 systems-AP.as.19.sp1.574.ap351602

TLS options are also available for OCI-P and XSI-CTI.

Ports

Go Integrator uses the following TCP Ports by default.

Protocol TCP Port
OCI-P 2208
OCI-P (TLS) 2209
XSI-CTI 8011
XSI-CTI (TLS) 8011 or 8012
XSI-HTTP 80
XSI-HTTPS 443

Credentials required

The credentials detailed below are required to successfully complete installation of the various Go Integrator client types. Your service provider can provide these details.

Connection Method Credentials required to connect
OCI-P Broadworks username and password OCI-P server interface name or IP address
OCI-P (TLS) Broadworks username and password XSP server interface name or IP address
XSI-CTI Broadworks username and password XSP server interface name or IP address
XSI-CTI (TLS) Broadworks username and password XSP server interface name or IP address
XSI-HTTP Broadworks username and password XSP server interface name or IP address
XSI-HTTPS Broadworks username and password XSP server interface name or IP address

Please Note:If you are using HTTP/S and cannot connect try putting HTTP:// or HTTPS:// in front of the server name.

License Verification

On start up the Go Integrator client will connect to a licensing checking service as detailed below

Protocol Port Destination
HTTPS 403 *.cti-host.com