As of April 16, 2020 SARS-CoV-2 Response
We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.
Connection Method / Protocols
There are a several different protocols available to connect to the Broadsoft Broadworks hosted telephony platform. The various Go Integrator clients support these protocols according to the table below:
Version 2.4
| Protocol | OCI-P | XSI-CTI | XSI-HTTP/S |
|---|---|---|---|
| Go Integrator for PC | |||
| Go Integrator for Mac | Not available | ||
| Go Operator (PC only) | Not available | ||
| Go Wallboard | |||
Version 2.5
| Protocol | OCI-P | XSI-CTI | XSI-HTTP/S |
|---|---|---|---|
| Go Integrator for PC | |||
| Go Integrator for Mac | |||
| Go Operator (PC only) | |||
| Go Wallboard | |||
| Go TAPI |
Version 3.1
| Protocol | XSI-CTI | XSI-HTTP/S |
|---|---|---|
| Go Integrator for PC | ||
| Go Integrator for Mac | ||
| Go Operator (PC only) | ||
| Go Wallboard | ||
| Go Integrator Chrome Extension | ||
| Go TAPI |
Version 3.2
| Protocol | XSI-CTI | XSI-HTTP/S |
|---|---|---|
| Go Integrator for PC |
Version 4.0
| Protocol | XSI-CTI | XSI-HTTP/S |
|---|---|---|
| Go Integrator Cara for PC |
Minimum Broadworks Releases
| Protocol | OCI-P | XSI-CTI | XSI-HTTP/S |
|---|---|---|---|
| Go Integrator Cara for PC | Rls 19 systems | Rls 19 systems-AP.as.19.sp1.574.ap351602 | |
| Go Integrator V3 for PC | Rls 19 systems | Rls 19 systems | Rls 19 systems-AP.as.19.sp1.574.ap351602 |
| Go Integrator for Mac | Rls 19 systems | Rls 19 systems-AP.as.19.sp1.574.ap351602 | |
| Go Operator (PC only) | Rls 19 systems | Rls 19 systems-AP.as.19.sp1.574.ap351602 | |
| Go Wallboard | Rls 19 systems-AP.as.19.sp1.574.ap351921 | ||
| Go Integrator Chrome Extension | Rls 19 systems-AP.as.19.sp1.574.ap351602 | ||
| Go TAPI | Rls 19 systems | Rls 19 systems-AP.as.19.sp1.574.ap351602 |
TLS options are also available for OCI-P and XSI-CTI.
Ports
Go Integrator uses the following TCP Ports by default.
| Protocol | TCP Port |
|---|---|
| OCI-P | 2208 |
| OCI-P (TLS) | 2209 |
| XSI-CTI | 8011 |
| XSI-CTI (TLS) | 8011 or 8012 |
| XSI-HTTP | 80 |
| XSI-HTTPS | 443 |
Go Integrator Softphone uses the following ports by default.
| UDP Port | |
|---|---|
| Outbound to SIP proxy | 5060 |
| Listen | 1000-6000 |
| Audio | 30000-30099 |
Credentials required
The credentials detailed below are required to successfully complete installation of the various Go Integrator client types. Your service provider can provide these details.
| Connection Method | Credentials required to connect | |
|---|---|---|
| OCI-P | Broadworks username and password | OCI-P server interface name or IP address |
| OCI-P (TLS) | Broadworks username and password | XSP server interface name or IP address |
| XSI-CTI | Broadworks username and password | XSP server interface name or IP address |
| XSI-CTI (TLS) | Broadworks username and password | XSP server interface name or IP address |
| XSI-HTTP | Broadworks username and password | XSP server interface name or IP address |
| XSI-HTTPS | Broadworks username and password | XSP server interface name or IP address |
Please Note:If you are using HTTP/S and cannot connect try putting HTTP:// or HTTPS:// in front of the server name.
License Verification
On start up the Go Integrator client will connect to a licensing checking service as detailed below
| Protocol | Port | Destination |
|---|---|---|
| HTTPS | 443 | *.cti-host.com |