As of April 16, 2020 SARS-CoV-2 Response
We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.
Frequently Asked Questions
Information on Supported Operating Systems and System Requirements can be found here: click here
Go Integrator is able to integrate into a wide range of CRM applications. A full list of these can be found here: click here
If you would like to know if Go Integrator can integrate with a specific application, please use the "search" field to type in the name of the application.
If you would like to install the latest supported version of the Go Integrator can be found here click here
To upgrade from an earlier version of Go Integrator to version 2.5 or later, your installation must be licensed for Software Assurance. The upgrade will fail if the Go Integrator installation is not licensed for Software Assurance.
A serial number is an eight or ten character alpha-numeric code that represents a customer's purchase of Go Integrator licenses for a single site, i.e. a single installation. For clarity, there is no zero (0) in codes but there can be the letter O.
You will find information relating to Licensing in the "Go Integrator Installation Guide" here: click here
From versions 18.104.22.16852 and later, pressing "Release" will release a license from the user previously configured in the username field. If you perform this action then it will make the license (that is associated with the serial number) available for another user.
On release, the user will also be presented with an unlock code. Please just make a note of this and make it available to the support team if you have any issues registering the serial number on another device.
Note: For versions prior to 22.214.171.12452 a license will not be released and a ticket must be placed on the support desk and the unlock code quoted before the license against the user can be released.
Customers will be asked for their Broadworks Server, Username, Password, Country and Area Code. These fields are mandatory for the client to make a connection and work as designed. The Username must be entered as a a fully qualified name i.e. [email protected].
Support may be refused for unregistered sites.
Go Integrator connects to the Broadworks platform using one of three protocols:
- XSI-CTI (TCP port 8011)
- XSI-HTTPS (TCP port 443)
Please make sure your local firewall can pass the selected protocol.
Go Integrator connects to a hosted telephony technology known as Broadworks. Your Service Provider needs to provide you with:
- The CTI protocol to connect with i.e. XSI-CTI or XSI-HTTPS
- The CTI server address (for HTTPS we would advise prefixing the server address with HTTPS://)
- Broadworks username and password (this is the same as you use to login into your hosted telephony administration portal)
If your question was not answered above and you require further assistance, please find the contact details for your country here: click here