What is Go Integrator?
Go Integrator Lite
Go Integrator Lite is a feature rich desktop based Computer Telephony Integration (CTI) product designed to help you get the most out of your hosted business telephone system.
Features include desktop call control, presence, messaging, click to dial, integration with Outlook, Lotus Notes and Google Contacts but excludes integration to the other CRM and database systems supported by Go Integrator DB.
Go Integrator DB
Go Integrator DB provides all the features of Go Integrator Lite and in addition, provides integration (caller preview, screen popping, Address Book searching) to an extended range of popular CRM and other customer facing applications.
Other databases can be supported on request. Click here to find out more about the applications we work with.
Lite and DB Features
Search
Searching contacts in one or multiple integrated CRMs or database applications while your phone is ringing so you know who is calling before you answer the phone
Call Control
Allows you to answer, hang up, transfer or place a call on hold with the click of your mouse
Click-to-dial
Full range of "click-to-dial" options available (integrated CRM or database applications, quick dial, web page, tapi dialling and others)
Call logs
Provides local call logs, enabling you to view previous calls (including missed calls) and return the call easily
Presence
Provides presence information, allowing you to see if your colleagues are on the phone before you transfer a call to them
Address Book
Users can search for existing contacts or create new ones easily while on the telephone
Screen Popping
Caller's contact record is displayed in the integrated application