Broadsoft

Microsoft Teams Integration

The integration features available with Microsoft Teams include:

  • Search and Call Teams Adaptor
  • Show, Add, Pop CRM contact for incoming call
  • Teams as preferred dialing device
  • Open Microsoft Teams chat from Presence window
  • Show Teams avatar image in Presence window
  • Show co-worker Teams Availability status in Presence window
  • Publish "In a call" state to Microsoft Teams (Beta feature)
  • Smart Busy for Microsoft Teams busy/DND/meeting state

 

Search and Call (Teams Adaptor app)

The Search and Call app for Microsoft Teams can be installed and used by any Go Integrator Cara user.

Once installed, the Search and Call app will offer the Go Integrator Cara Address Book search functionality from within Teams, and allow users to click to dial from within Teams.

NOTE: The Go Integrator Cara software must be active and connected to use the Teams Search and Call app.

Enter a contact name to find and click "Search"

integrator search feature

Matching entries are found from the telephone system User directory and integrated address book:

integrator teams search window

Click on the number to dial.

For further details:

https://mondago.com/organization-searchandcall/

and

https://mondago.com/user-searchandcall/

Show, Add, Pop CRM contact for incoming call

When the Microsoft Teams user receives an incoming call via their Telephone system direct routing service, Go Integrator Cara users can view contact information for any matching entries from any integrated address books. This contact information will be within either the Preview Window or the Call Toolbar notification window.

 

Teams as preferred dialing device

When the Telephone system user has a direct routing service available for Microsoft Teams, Go Integrator Cara TEAM and UNITE users can select "Teams" as their Preferred Device, used to make and receive calls.

In Tray mode, the Preferred Device icon offers a drop-down menu selection from the devices available.

traymode preferred device teams

In AppBar mode, the Preferred Device drop-down menu is displayed within the "Calls" window.

appbar mode preferred device teams

Outgoing calls initiated from Go Integrator Cara will be passed to the Teams client which will prompt the user to begin the outgoing call:

teams make call prompt

NOTE: Incoming calls to the Teams client cannot be answered by Go Integrator Cara - use the Teams incoming call notification to answer calls.

 

Open Microsoft Teams chat from Presence window

presence window open teams

Go Integrator Cara TEAM and UNITE users can open a Teams chat conversation from within the Go Integrator Cara Presence window, using the slide out menu that appears when hovering over a contact icon.

(the conversation takes place within Microsoft Teams)

 

Show Teams avatar image in Presence window

For Go Integrator Cara TEAM and UNITE users, co-worker avatar images are displayed against each User's contact icon within the Go Integrator Cara Presence window.

presence window avatar contact display

 

Show co-worker Teams Availability status in Presence window

Presence with Teams Availability

presence window teams availability

For Go Integrator Cara TEAM and UNITE users, co-worker availability is displayed as a combination of Telephone system extension status and Microsoft Teams user Availability status, indicated by a mixture of icon color and status text:

extension status teams

*"Out of Office" state is a beta Microsoft Graph API feature and will only be available if enabled in your access code.

NOTE: An active call via the Telephone system extension will take precedence over Teams Availability status

 

Publish "In a call" state to Microsoft Teams (Beta feature)

If beta features have been enabled in your access code, this beta Graph API feature will be displayed.

This function enables Go Integrator Cara to change the Teams availability status to "In a call" when the user is on an active telephone call through the Telephone system.

"In a call" status within Microsoft Teams

In call status teams

"In a call" status within Microsoft Outlook

In call status outlook

 

Smart Busy for Microsoft Teams busy/DND/meeting state

When the Go Integrator Cara user is in either a Zoom meeting or GoToMeeting the Telephone system extension "Forwarding always" setting is enabled to redirect incoming calls to the configured telephone number, e.g. a group or voicemail

In call status outlook

When the Go Integrator Cara user is in a Microsoft Teams meeting or is Busy or set to "Do Not Disturb" the Telephone system extension "Forwarding always" setting is enabled to redirect incoming calls to the configured telephone number.

Smartbusy teams

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