Broadsoft

Configuration > Interface

The most common user-defined parameters are within the "Interface" settings.

configuration settings menu

 

Preview window

Controls the behavior of the Preview Window.

configuration settings interface preview window

By default, the Preview Window is used to present incoming and outgoing call information and controls. If the Call Toolbar is preferred then the Preview Window can be disabled (untick the box).

However, the Call Toolbar does not display any missed call information so the Missed Call Notification preview window can be enabled separately to the main preview window.

The main Preview Window is designed to be as unobtrusive as possible, so will automatically hide once a call is answered and in progress. Hovering over the Tray icon or AppBar status icon will bring the Preview Window back into view during a call.

The default hide delay is 10 seconds but can be increased or disabled (set to "infinite") to keep the Preview window permanently in view for the duration of the call.

configuration settings interface connect hide delay

The Preview Window will display in front of other windows but without taking focus from the current application in use. When "Always on top" is enabled the Preview Window will remain in view whilst continuing to work on the current application.

 

Call Toolbar

When the Call Toolbar is docked to the top or bottom of the screen, it will be permanently in view.

configuration settings interface call toolbar

However, if the Call Toolbar is not docked, it can either remain in view in front of the current application in use (default - "Always on top") or can be treated as any other application and remain out of view until selected.

 

Actions

Depending on the address book location, matching contacts are displayed in "standard" mode if opened by clicking the contact icon. With "Show Contact in Edit Mode" enabled, the contact is opened in "edit" mode, if available.

configuration settings interface actions

Example-Contact open in Salesforce "standard" mode:

contact open salesforce standard mode

Example-Contact open in Salesforce "edit" mode:

contact open salesforce edit mode

Example-Call Activity log open in Salesforce "standard" mode:

call activity log standard mode

Example-Call activity open in Salesforce "edit" mode:

call activity salesforce edit mode

 

AppBar

Select which side of the screen to dock the AppBar, or disable AppBar to use Tray Menu mode (default).

configuration settings interface appbar

 

Public Image Service

Enable if using the Gravatar public image service:

configuration settings interface public image service

 

Hot Keys

Assign keystroke combinations to Make call, Answer and Hang up:

configuration settings interface hot keys

NOTE: All hotkey combinations require CTRL, SHIFT or CTRL+SHIFT to be included

 

Application load

Enable automatic start up with Windows:

configuration settings interface application load

 

Localization

Set language and formatting options to the appropriate locale:

configuration settings interface localization

NOTE: By default, the software automatically selects the localization of the PC.

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