Broadsoft

Operating Modes

Go Integrator Cara can operate in either of two modes: Tray menu mode or AppBar mode.

The features and functions are almost identical with only slight differences between the two modes.

The mode is user-configurable via Configuration > Interface > AppBar mode after login.

The default is Tray menu mode (AppBar position set to "none").

Tray menu

In the default Tray menu mode, Go Integrator Cara runs as a system tray program, displayed as a colored circle icon.

The icon color represents the current user status: e.g. green for ready or available status.

To open the Tray menu to access tools and settings, right-click the Go Integrator icon in the system tray.

tray menu

Icon Definitions:

tray menu home icon

Home: Return to main Tray mode menu

tray menu recent calls icon

Recent calls: Summarised call history

tray menu preferred device icon

Preferred Device: Select the preferred device used to make and receive calls

tray menu call center icon

Call Center: If enabled, Telephone system Call Center tools

tray menu help icon

Help: Search and open relevant topics in online help

menu exit icon

Exit:Change password, Log out or Exit Go Integrator Cara

To keep the Go Integrator tray icon visible, drag and drop the icon to the taskbar:

tray icon taskbar

Related topic: Configuration.

Related topic: Presence.

Related topic: Address Book.

Related topic: Call History.

Related topic: Call settings.

Related topic: Call Toolbar.

AppBar

If preferred, Go Integrator can operate as a native, docked Windows tool bar called "Appbar" mode.

To enable Appbar mode, right-click on the Go Integrator system tray icon and select Configuration.

Note:The Go Integrator system tray icon will no longer be presented but the icon showing user status is instead displayed at the top of the AppBar.

appbar mode

Under the "Interface" configuration page, select from the drop down list the desired position for the AppBar, left or right of screen and then "Save" settings. Selecting "None" will return to Tray mode.

appbar position option

The AppBar is displayed, docked to the side of the Windows desktop.

The features and functions of AppBar mode are similar, but not identical, to Tray menu mode:

status indicator icon

Status Indicator: represents the current user status: e.g. green for ready/available

search icon

Search: Address book search - enter characters to search by name

presence icon

Presence: Co-workers User list generated from the telephone system

calls icon

Calls: Call History, Free-type dial entry bar and Preferred Device selection

call-settings-icon

Call settings: Telephone system user telephony settings - DND, Forwarding etc

call center icon

Call Center: If enabled, Telephone system Call Center tools

call toolbar icon

Call Toolbar: Dockable call control toolbar with optional Call Center functions

help icon

Help: Search and open relevant topics in online help

settings icon

Configuration:Go Integrator Cara client configuration settings

exit icon

Exit:Change password, Log out or Exit Go Integrator Cara

Related topic: Configuration.

Related topic: Presence.

Related topic: Address Book.

Related topic: Call History.

Related topic: Call settings.

Related topic: Call Toolbar.

Icon Status Indicator

In either Tray menu mode or AppBar mode, the Go Integrator icon color displayed represents the status of your user extension combined with your Microsoft Teams availability, if Microsoft Teams integration is enabled and active:

green icon status

Green-User is ready/available

red icon status

Red - User is busy (flashing indicates ringing)

amber icon status

Amber - User is away (flashing indicates current call on hold)

No Entry sign - User is set to Do Not Disturb

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