Tray menu

Right-click the green Go Integrator Client icon to access the tray menu:

NOTE: Drag and drop the tray menu icon to the taskbar to make it permanently visible:

 

 

A green icon indicates the phone is 'on hook' (waiting for a call).

 

A red icon indicates the phone is 'off hook' (on a call).

 

A flashing yellow icon indicates the call is 'held' (call is on hold).

Menu

Selecting the home button brings the main menu functions back into focus:

Related topic:Presence

Related topic:Address Book

Related topic:Call History

Related topic:Call settings

Related topic:Call Toolbar

Related topic:Telephony settings

Recent calls

View the most recent calls. Recent calls can be dialed by selecting the phone number:

Preferred Device

Select the preferred device from the drop-down menu:

Call Centre

Call Centre options display available call Queues and the Agent state drop-down menu:

Help

Selecting a topic opens online help in the default web browser:

*NOTE: The search function can be used to search the online help documentation:

Search

Search for a number or contact name directly from the Tray menu:

NOTE: Selecting a phone number in the search places an outgoing call.

Exit

Use the Exit button to Change password, Log out, or Exit Go Integrator: