Broadsoft

Wizard

The Host Wizard takes the user through the configuration steps for Go Wallboard step by step.

To start the Wallboard Wizard, click the Wizard button in the Configuration screen.

Wizard

Give the Host (Wallboard) a name:

Wizard

Enter the host name of the Broadsoft XSP server and use the Test button to confirm a connection can be established. Try toggling the HTTPS option if the test fails. If it still fails, check the XSP server address details with your Service Provider.

Note: Most XSP servers are configured to accept a HTTPS connection only.

Wizard

Once accepted, another box will appear requesting entry of the Username and Password of an account which is set as a Supervisor, for at least one Call Center in BroadWorks. Click Test to confirm the login credentials are valid.

Wizard

Note: If the test fails it does not necessarily mean your Username and Password are incorrect. It may mean the default XSP Events and Actions paths used to connect to the system have been changed by your Service Provider. When such a situation is suspected the wizard will present an additional box allowing the custom Events and Actions paths to be entered. You would need to ask your Service Provider for these values but, before doing this, it is still advised to check you entered the Username and Password correctly.

Wizard

After successful entry of the XSP server and user credentials click Next to be taken to the next screen which allows you to check which Call Centers and Agents your supervisor account can monitor. Click the relevant Test button to check these.

Note:This step is optional, but it is recommended to ensure correct Call Centers and Agents are being displayed.

Wizard

Click Next to go to the final screen and click the Select button to choose the layout/s you wish to display and the switching interval between each layout (if more than one layout is chosen).

Wizard

Finally, if the supervisor can monitor multiple call center queues then "Call Center Filtering" option can be used to select which queues to display on the Wallboard. This can be an important setting as some layouts are optimized to display a certain number of queues.

Click Finish to complete the Wizard and add the Host.

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