Configuration > Devices

A Microsoft 365 Administrator can enable the permissions for Microsoft Teams integration features by clicking this link:

https://login.microsoftonline.com/

Manage Microsoft Teams integration and telephony device endpoints:

 

Microsoft Teams

Enable Microsoft Teams integration features:

 

Teams Availability in Presence

To view the status of co-workers Microsoft Teams Availability in the Presence window, enable "Use for presence"

Note: User presence changes in Microsoft Teams client can sometimes take a few minutes to update since the Teams client uses poll mode to refresh the Availability status from other sources.

See "User Availability Status" for further details.

 

Allow calls to be made

Enables calls to be placed through Microsoft Teams, provided there is a direct routing capability enabled within the Teams user account.

When "Teams" is selected as the Preferred Device, any telephone number to be dialed by Go Integrator Cara is passed to Microsoft Teams to complete the call:

See "Preferred Device" for further details.

 

Publish "In a call" state to Teams

This function enables Go Integrator to change the Teams availability status to "In a call" when the user is on an active telephone call through the Telephone system.

Note: User presence changes in Microsoft Teams client can sometimes take a few minutes to update since the Teams client uses poll mode to refresh the Availability status from other sources.

Enable chat through Teams

Select to enable the option to open Teams chat conversations directly from the Go Integrator presence window

See "Slide out menu" for further details.

Note: To enable the Teams integration features, the following setup must be performed by the Global Administrator. Business or school user accounts are required-personal accounts are not supported.

Login with your Microsoft account using the App Registration window:

Review and authorize the permissions window:

Note: "Consent on behalf of your organization" must be selected.

Global Administrators may view the full list of permissions for "Integrator" at:

https://myapplications.microsoft.com/

https://aad.portal.azure.com/.

 

Device Endpoints

Displays all available devices associated with the user profile which can be renamed, enabled or disabled as required:

Preferred Answer Endpoint

^{(Added in release version 4.3.5)}

When Preferred answer endpoint has been enabled for the user on the BroadWorks platform, Go Integrator allows the user to override the primary device as the preferred device to answer and make calls. On call answer compatible devices will show an answer button.