Tray Menu
Right-click the green Go Integrator Client icon to access the tray menu:
Note: Drag and drop the tray menu icon to the taskbar to make it permanently visible:
A green icon indicates the phone is 'on hook' (waiting for a call).
A red icon indicates the phone is 'off hook' (on a call).
A flashing yellow icon indicates the call is 'held' (call is on hold).
Menu
Selecting the home button brings the main menu functions back into focus:
Related topic:Telephony settings
Recent Calls
View the most recent calls. Recent calls can be dialed by selecting the phone number:
Preferred Device
Select the preferred device from the drop-down menu:
Call Center
Call Center options display available call Queues and the Agent state drop-down menu:
Help
Selecting a topic opens online help in the default web browser:
*Note: The search function can be used to search the online help documentation:
Search
Search for a number or contact name directly from the Tray menu:
Note: Selecting a phone number in the search places an outgoing call.
Exit
Use the Exit button to Change password, Log out, or Exit Go Integrator:
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