Features

Integration

Linking your business database with your telephone system is an excellent way to improve productivity. It allows users to know who is calling and to quickly get their details on the screen. It also saves time when dialing from the database.

Supported Integrations

Add Contact

Add a record to the integrated business application(s) directly from the client Call History page or Preview Window.

Screen Popping

Screen popping allows a CRM contact record associated with an inbound caller's number to be opened simply by clicking an icon shown in the preview window.

This can be configured to pop automatically if preferred.

Preview window

Activity Logging

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Click-to-dial

Web Page Dialing

Web pages can be scanned for valid telephone numbers and, when found, they are turned into hyperlinks to make dialing easy. Also, Go Integrator Cara can be configured to provide dialing directly from many web-based business applications.

For more information on supported browsers click here

Clipboard Dialing

Each time you copy a valid telephone number to the clipboard, a windows notification will appear which, when clicked, will dial the number.


Bespoke Dialing

Go Integrator Cara allows developers to add dialing support directly from their applications.


Application Dialing

Go Integrator Cara can be trained to recognise fields containing a telephone number and present a dial button.


Focus Dialing

Focus dialing will automatically detect fields that contain dial-able numbers and will present a click-to-dial option to the right of the field.


TAPI Dialing

Once you have enabled TAPI and configured your TAPI compatible business applications, you will be able to dial out telephone numbers directly from the CRM application.


Screen Read

This method of dialing enables Go Integrator Cara to dial any phone number that the user's mouse is on, making it possible to dial out of email signatures, PDF documents, and other places where phone numbers are listed.

Microsoft Teams

Go Integrator Cara provides integration with Microsoft Teams including:

  • Show, Add, Pop CRM contact for call ringing / answered using Microsoft Teams##
  • Microsoft Teams as preferred dialing device#
  • Open Microsoft Teams chat from Cara Presence
  • Show photo / avatar in Cara Presence
  • Show peers Microsoft Teams availability### (Beta)

#Requires Microsoft Teams direct routing (or similar)/Microsoft 365 Business Voice

##Requires Microsoft Teams direct routing (or similar)

###Currently available as a customer beta feature only with limited support. Feature may change without notice.

AppBar

This interface is an interactive vertical app bar that provides quick access to features, such as, presence, address book, call settings, help, and more!

Appbar

Presence

Presence is provided as a dockable window allowing a user to:

  • See extension status/availability of their co-workers
  • Call co-workers, transfer calls or pick up co-worker calls
  • Add contacts

Note: Limited to 250 extensions

Presence window

Call Control

Go Integrator Cara enables the user to easily control their handset with the click of a mouse. Call control includes:

  • Make call
  • Answer call
  • Transfer call
  • Hold call
  • Pick up call

Note: Call control options available will vary by device type

Agent Features

A dockable toolbar provides a simple way for a Call Center agent to change settings. Settings that can be changed include:

  • Join and unjoin a queue
  • Change Availability including custom Unavailability codes(Premium and Standard Call Center)
  • Select a disposition code for the current or last call(Premium Call Center only)
  • Manually or automatically set outbound DNIS number(Premium Call Center only)
  • Escalate call to Supervisor
  • Check basic queue data(queuing calls, agents available)

Preferred Device

Users can select which connected device they would like to use to make or receive calls with through Go Integrator Cara.

Call History

The Call History window contains a list of a user's recent calls. It also allows the user to:

  • Call back
  • Pop contact record
  • Add contacts

call history

Address Book

The Address book allows a user to simultaneously search the contact directories of all integrated business applications and call or pop a contact from the results.

Address Book window

Other Features

External LED

Go Integrator Cara integrates with Embrava Busylight so now everyone in the office can see if a colleague is available for a conversation, busy on the phone or simply does not want to be disturbed.

Go Integrator Cara

  • Available (not on a call)
  • Held
  • Busy (on a call/online meeting)
  • Ringing
  • Do Not Disturb / Forward

External LED Color

  • Green
  • Fast flashing yellow (250ms)
  • Red
  • Flashing red (500ms)
  • Blue

Dynamic Branding through Access Code

Go Integrator Cara login will prompt the user to insert an Access Code when the software is first configured. This code can be used to dynamically brand the software with the customers preferred features and branding.


Cloud Contacts Integration

A simple multi-tenant contact database that allows an end customer to add and share external contacts across its user base.

New contacts are added easily while on a call or from the Call History.


Bluetooth for Mobile devices (*)

Go Integrator Cara can pair with a mobile phone using Bluetooth allowing full call control and CRM Integration from the desktop.

* Currently available as a customer beta feature only with limited support.


Softphone

Go Integrator Cara can be configured with an embedded softphone allowing the user to make telephone calls with just your desktop and headset.

Note: Citrix and Terminal Services Not supported