As of April 16, 2020 SARS-CoV-2 Response

We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.

Features

Integratie

Uw zakelijke database koppelen aan uw telefoonsysteem is een uitstekende manier om de productiviteit te verhogen. Het stelt gebruikers in staat om te weten wie er belt en om snel hun gegevens op het scherm te krijgen . Het bespaart ook tijd bij het kiezen uit de database .

Supported Integrations

Add Contact

Add a record to the integrated business application(s) directly from the client Address Book, Call History page or Preview Window.

Scherm Popup

Scherm uitklappen stelt in staat om een CRM contact bestand, geassocieerd met het nummer van een inkomende oproep, gewoonweg te openen door te klikken op een icoon dat getoond wordt in het voorvertoningsvenster.

Dit kan worden geconfigureerd om automatisch uit te klappen indien gewenst.

Preview window

Activiteiten Logboekregistratie

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Klikken-om-te-kiezen

Webpagina bellen

Webpagina's kunnen worden gescand op geldige telefoonnummers, deze worden omgezet in hyperlinks om eenvoudig te kunnen bellen. Also, Go Integrator Cara can be configured to provide dialing directly from many web-based business applications.

Voor meer informatie over ondersteunde browsers klik hier

Klembord Bellen

Iedere keer dat u een geldig telefoonnummer kopieert nar het klembord, zal een schermmelding verschijnen die, als er op wordt geklikt, dat nummer zal oproepen.


Maatwerk Bellen

Go Integrator Cara allows developers to add dialing support directly from their applications.


Toepassing Bellen

Go Integrator Cara can be trained to recognise fields containing a telephone number and present a dial button.


Focus nummerkiezen

Focus oproepen zal automatisch velden herkennen die nummers, die kunnen worden gebeld, herkent en zal een klikken-om-op-te-roepen optie tonen aan de rechterkant van het veld.


TAPI Bellen

Nadat u TAPI hebt ingeschakeld en uw TAPI-compatibele zakelijke toepassingen hebt geconfigureerd, kunt u telefoonnummers rechtstreeks vanuit de CRM-toepassing kiezen.


Screen Read

This method of dialing enables Go Integrator Cara to dial any phone number that the user's mouse is on, making it possible to dial out of email signatures, PDF documents, and other places where phone numbers are listed.

Microsoft Teams

Go Integrator Cara provides integration with Microsoft Teams including:

  • Show, Add, Pop CRM contact for call ringing / answered using Microsoft Teams##
  • Microsoft Teams as preferred dialing device#
  • Open Microsoft Teams chat from Cara Presence
  • Show photo / avatar in Cara Presence
  • Show peers Microsoft Teams availability### (beta)

#Requires Microsoft Teams direct routing (or similar)/Microsoft 365 Business Voice

##Requires Microsoft Teams direct routing (or similar)

###Currently available as a customer beta feature only with limited support. Feature may change without notice.

AppBar

This interface is an interactive vertical app bar that provides quick access to features, such as, presence, address book, call settings, help, and more!

Appbar

Aanwezigheid

Presence is provided as a dockable window allowing a user to:

  • See extension status/availability of their co-workers
  • Call co-workers, transfer calls or pick up co-worker calls
  • Add contacts

Opmerking: Limited to 500 extensions

Presence window

Gespreksbesturing

Go Integrator Cara enables the user to easily control their handset with the click of a mouse. Call control includes:

  • Start gesprek
  • Answer call
  • Doorverbinden
  • Hold call
  • Pick up call

Opmerking: Call control options available will vary by device type

Agent Features

A dockable toolbar provides a simple way for a Call Center agent to change settings. Settings that can be changed include:

  • Join and unjoin a queue
  • Change Availability including custom Unavailability codes(Premium and Standard Call Center)
  • Select a disposition code for the current or last call(Premium Call Center only)
  • Manually or automatically set outbound DNIS number(Premium Call Center only)
  • Escalate call to Supervisor
  • Check basic queue data(queuing calls, agents available)

voorkeurstoestel

Users can select which connected device they would like to use to make or receive calls with through Go Integrator Cara.

Gesprekken Historie

The Call History window contains a list of a user's recent calls. It also allows the user to:

  • Call back
  • Pop contact record
  • Add contacts

call history

Adresboek

The Address book allows a user to simultaneously search the contact directories of all integrated business applications and call or pop a contact from the results. It also allows new contacts to be added to any of the directories.

Address Book window

Andere Functies

Externe LED

Go Integrator Cara integreert met Embrava Busylight dus nu kan iedereen in het kantoor zien of een collega beschikbaar is voor een gesprek, in gesprek is op de telefoon of niet gestoord wil worden.

Go Integrator Cara

  • Beschikbaar (niet in gesprek)
  • In de wacht
  • Bezet (in gesprek/online vergadering)
  • Bellen
  • Niet storen / Doorverbinden

Externe LED Kleur

  • Groen
  • Snel knipperend geel (250ms)
  • Rood
  • Flitsend rood (500ms)
  • Blauw

Dynamic Branding through Access Code

Go Integrator Cara login will prompt the user to insert an Access Code when the software is first configured. This code can be used to dynamically brand the software with the customers preferred features and branding.


Cloud Contacts Integration

A simple multi-tenant contact database that allows an end customer to add and share external contacts across its user base.

New contacts are added easily while on a call or from the Call History.


Bluetooth for Mobile devices

Go Integrator Cara can pair with a mobile phone using Bluetooth allowing full call control and CRM Integration from the desktop.


Softphone

Go Integrator Cara can be configured with an embedded softphone allowing the user to make telephone calls with just your desktop and headset.