Add a record to the integrated business application(s) directly from the client Address Book, Call History page or Preview Window.

Scherm uitklappen stelt in staat om een CRM contact bestand, geassocieerd met het nummer van een inkomende oproep, gewoonweg te openen door te klikken op een icoon dat getoond wordt in het voorvertoningsvenster.

Dit kan worden geconfigureerd om automatisch uit te klappen indien gewenst.

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Go Integrator Cara provides integration with Microsoft Teams including:

• Show, Add, Pop CRM contact for call ringing / answered using Microsoft Teams^##
• Microsoft Teams as preferred dialing device^#
• Open Microsoft Teams chat from Cara Presence
• Show photo / avatar in Cara Presence
• Show peers Microsoft Teams availability^### (beta)

^#Requires Microsoft Teams direct routing (or similar)/Microsoft 365 Business Voice

^##Requires Microsoft Teams direct routing (or similar)

^###Currently available as a customer beta feature only with limited support. Feature may change without notice.

This interface is an interactive vertical app bar that provides quick access to features, such as, presence, address book, call settings, help, and more!

Presence is provided as a dockable window allowing a user to:

• See extension status/availability of their co-workers
• Call co-workers, transfer calls or pick up co-worker calls
• Add contacts

Opmerking: Limited to 500 extensions

Go Integrator Cara enables the user to easily control their handset with the click of a mouse. Call control includes:

• Start gesprek
• Answer call
• Doorverbinden
• Hold call
• Pick up call

Opmerking: Call control options available will vary by device type

A dockable toolbar provides a simple way for a Call Center agent to change settings. Settings that can be changed include:

• Join and unjoin a queue
• Change Availability including custom Unavailability codes^{(Premium and Standard Call Center)}
• Select a disposition code for the current or last call^{(Premium Call Center only)}
• Manually or automatically set outbound DNIS number^{(Premium Call Center only)}
• Escalate call to Supervisor
• Check basic queue data^{(queuing calls, agents available)}

Users can select which connected device they would like to use to make or receive calls with through Go Integrator Cara.

The Call History window contains a list of a user's recent calls. It also allows the user to:

• Call back
• Pop contact record
• Add contacts

The Address book allows a user to simultaneously search the contact directories of all integrated business applications and call or pop a contact from the results. It also allows new contacts to be added to any of the directories.