As of April 16, 2020 SARS-CoV-2 Response

We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.

Features

Integrazioni

Collegare il vostro database business con la vostra centralina telefonica è un ottimo modo per migliorare la produttività. Consente agli utenti di sapere chi sta chiamando e per ottenere rapidamente i loro dati sullo schermo. Permette anche di risparmiare tempo quando si compone dal database.

Supported Integrations

Add Contact

Add a record to the integrated business application(s) directly from the client Address Book, Call History page or Preview Window.

Popup su schermo

Le finestre pop-up permettono di registrare i contatti CRM associandoli a un numero di chiamante in entrata che si può aprire facendo semplicemente clic su un icona visualizzata nella finestra di anteprima.

Se si preferisce, lo si può configurare a eseguire il pop up automatico.

Preview window

Registrazione delle attività

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Fare-clic-per-comporre

Composizione da Pagine Web

Le pagine Web possono essere analizzate alla ricerca di numeri di telefono validi. Una volta trovati, essi vengono trasformati in collegamenti ipertestuali per renderne facile la composizione. Also, Go Integrator Cara can be configured to provide dialing directly from many web-based business applications.

Fare clic qui per ulteriori informazioni sui browser supportati

Composizione dagli Appunti

Ogni volta che si copia un numero di telefono valido negli appunti, appare una notifica Windows che, quando selezionata, comporrà il numero.


Composizione Su Misura

Go Integrator Cara allows developers to add dialing support directly from their applications.


Composizione da applicazioni

Go Integrator Cara can be trained to recognise fields containing a telephone number and present a dial button.


Focus dialing

La composizione focalizzata individua automaticamente i campi che contengono numeri componibili e presenta a destra l'opzione "fare-clic-per-comporre".


Composizione TAPI

Dopo aver abilitato TAPI e configurato le applicazioni aziendali TAPI compatibili, potrai comporre i numeri di telefono direttamente dall'applicazione CRM.


Screen Read

This method of dialing enables Go Integrator Cara to dial any phone number that the user's mouse is on, making it possible to dial out of email signatures, PDF documents, and other places where phone numbers are listed.

Microsoft Teams

Go Integrator Cara provides integration with Microsoft Teams including:

  • Show, Add, Pop CRM contact for call ringing / answered using Microsoft Teams##
  • Microsoft Teams as preferred dialing device#
  • Open Microsoft Teams chat from Cara Presence
  • Show photo / avatar in Cara Presence
  • Show peers Microsoft Teams availability### (Beta)

#Requires Microsoft Teams direct routing (or similar)/Microsoft 365 Business Voice

##Requires Microsoft Teams direct routing (or similar)

###Currently available as a customer beta feature only with limited support. Feature may change without notice.

AppBar

This interface is an interactive vertical app bar that provides quick access to features, such as, presence, address book, call settings, help, and more!

Appbar

Presence

Presence is provided as a dockable window allowing a user to:

  • See extension status/availability of their co-workers
  • Call co-workers, transfer calls or pick up co-worker calls
  • Add contacts

Nota: Limited to 500 extensions

Presence window

Controllo delle chiamate

Go Integrator Cara enables the user to easily control their handset with the click of a mouse. Call control includes:

  • Chiamata
  • Answer call
  • Trasferimento chiamata
  • Hold call
  • Pick up call

Nota: Call control options available will vary by device type

Agent Features

A dockable toolbar provides a simple way for a Call Center agent to change settings. Settings that can be changed include:

  • Join and unjoin a queue
  • Change Availability including custom Unavailability codes(Premium and Standard Call Center)
  • Select a disposition code for the current or last call(Premium Call Center only)
  • Manually or automatically set outbound DNIS number(Premium Call Center only)
  • Escalate call to Supervisor
  • Check basic queue data(queuing calls, agents available)

Dispositivo Preferito

Users can select which connected device they would like to use to make or receive calls with through Go Integrator Cara.

Cronologia Chiamate

The Call History window contains a list of a user's recent calls. It also allows the user to:

  • Call back
  • Pop contact record
  • Add contacts

call history

Rubrica

The Address book allows a user to simultaneously search the contact directories of all integrated business applications and call or pop a contact from the results. It also allows new contacts to be added to any of the directories.

Address Book window

Altre funzionalità

LED esterno

Go Integrator Cara integra con Embrava Busylight in modo che tutti in ufficio possano vedere se un collega è disponibile per una conversazione, occupato al telefono o semplicemente non vuole essere disturbato.

Go Integrator Cara

  • Libero (non in chiamata)
  • In attesa
  • Occupato (in chiamata / meeting online)
  • In suoneria
  • Non disturbare / Inoltrar

Colore LED esterno

  • Verde
  • Giallo lampeggiante veloce (250ms)
  • Rosso
  • Rosso lampeggiante (500ms)
  • Blu

Dynamic Branding through Access Code

Go Integrator Cara login will prompt the user to insert an Access Code when the software is first configured. This code can be used to dynamically brand the software with the customers preferred features and branding.


Cloud Contacts Integration

A simple multi-tenant contact database that allows an end customer to add and share external contacts across its user base.

New contacts are added easily while on a call or from the Call History.


Bluetooth for Mobile devices

Go Integrator Cara can pair with a mobile phone using Bluetooth allowing full call control and CRM Integration from the desktop.


Softphone

Go Integrator Cara can be configured with an embedded softphone allowing the user to make telephone calls with just your desktop and headset.