As of April 16, 2020 SARS-CoV-2 Response

We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.

Features

Integración

La vinculación de su base de datos de negocios con su sistema telefónico es una excelente manera de mejorar la productividad. Esto permite a los usuarios saber quién está llamando y obtener de forma rápida los detalles del contacto en la pantalla. Esto también ahorra tiempo al marcar desde la base de datos.

Supported Integrations

Add Contact

Add a record to the integrated business application(s) directly from the client Address Book, Call History page or Preview Window.

Ventanas emergentes

La captura de pantalla permite que se abra un registro de contacto de CRM asociado con el número de una persona que llama simplemente haciendo clic en un icono que se muestra en la ventana de vista previa.

Esto se puede configurar para emerger automáticamente si lo prefiere.

Preview window

Registro de actividad

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Hacer clic para marcar

Marcación desde páginas Web

Las páginas web pueden ser escaneadas en busca de números de teléfono válidos, cuando lo encuentra son convertidos en hipervínculos para hacer marcar fácilmente. Also, Go Integrator Cara can be configured to provide dialing directly from many web-based business applications.

Para obtener más información sobre los navegadores compatibles, haga clic aquí

Marcación desde el Portapapeles

Cada vez que copie un número de teléfono válido en el portapapeles, aparecerá una notificación de Windows que al seleccionar, marcará el número.


Marcación desde aplicaciones a la medida

Go Integrator Cara allows developers to add dialing support directly from their applications.


Marcación desde aplicación

Go Integrator Cara can be trained to recognise fields containing a telephone number and present a dial button.


Marcación intuitiva

La marcación intuitiva detectará automáticamente los campos que contienen posibles números y presentará una opción de clic a la derecha del campo para marcar.


Marcación TAPI

Una vez que haya habilitado TAPI y configurado sus aplicaciones comerciales compatibles con TAPI, podrá marcar números de teléfono directamente desde la aplicación de CRM.


Screen Read

This method of dialing enables Go Integrator Cara to dial any phone number that the user's mouse is on, making it possible to dial out of email signatures, PDF documents, and other places where phone numbers are listed.

Microsoft Teams

Go Integrator Cara provides integration with Microsoft Teams including:

  • Show, Add, Pop CRM contact for call ringing / answered using Microsoft Teams##
  • Microsoft Teams as preferred dialing device#
  • Open Microsoft Teams chat from Cara Presence
  • Show photo / avatar in Cara Presence
  • Show peers Microsoft Teams availability### (Beta)

#Requires Microsoft Teams direct routing (or similar)/Microsoft 365 Business Voice

##Requires Microsoft Teams direct routing (or similar)

###Currently available as a customer beta feature only with limited support. Feature may change without notice.

AppBar

This interface is an interactive vertical app bar that provides quick access to features, such as, presence, address book, call settings, help, and more!

Appbar

Presencia

Presence is provided as a dockable window allowing a user to:

  • See extension status/availability of their co-workers
  • Call co-workers, transfer calls or pick up co-worker calls
  • Add contacts

Nota: Limited to 500 extensions

Presence window

Control de llamadas

Go Integrator Cara enables the user to easily control their handset with the click of a mouse. Call control includes:

  • Realizar una Llamada
  • Answer call
  • Transferir llamada
  • Hold call
  • Pick up call

Nota: Call control options available will vary by device type

Agent Features

A dockable toolbar provides a simple way for a Call Center agent to change settings. Settings that can be changed include:

  • Join and unjoin a queue
  • Change Availability including custom Unavailability codes(Premium and Standard Call Center)
  • Select a disposition code for the current or last call(Premium Call Center only)
  • Manually or automatically set outbound DNIS number(Premium Call Center only)
  • Escalate call to Supervisor
  • Check basic queue data(queuing calls, agents available)

Dispositivo Preferido

Users can select which connected device they would like to use to make or receive calls with through Go Integrator Cara.

Historial de llamadas

The Call History window contains a list of a user's recent calls. It also allows the user to:

  • Call back
  • Pop contact record
  • Add contacts

call history

Libreta de direcciones

The Address book allows a user to simultaneously search the contact directories of all integrated business applications and call or pop a contact from the results. It also allows new contacts to be added to any of the directories.

Address Book window

Otras funcionalidades

LED externo

Go Integrator Cara se integra con Embrava Busylight por lo que ahora todos en la oficina podrán ver si un colega está disponible para una conversación, se encuentra ocupado en una llamada telefónica o simplemente no quiere ser molestado.

Go Integrator Cara

  • Disponible (no en una llamada)
  • Retenido
  • Ocupado (en una llamada/reunión en línea)
  • Llamada entrante
  • No molestar/Desvío de llamadas

Color del LED Externo

  • Verde
  • Parpadeo rápido de color amarillo (250 ms)
  • Rojo
  • Rojo parpadeando(500 ms)
  • Azul

Dynamic Branding through Access Code

Go Integrator Cara login will prompt the user to insert an Access Code when the software is first configured. This code can be used to dynamically brand the software with the customers preferred features and branding.


Cloud Contacts Integration

A simple multi-tenant contact database that allows an end customer to add and share external contacts across its user base.

New contacts are added easily while on a call or from the Call History.


Bluetooth for Mobile devices

Go Integrator Cara can pair with a mobile phone using Bluetooth allowing full call control and CRM Integration from the desktop.


Softphone

Go Integrator Cara can be configured with an embedded softphone allowing the user to make telephone calls with just your desktop and headset.