As of April 16, 2020 SARS-CoV-2 Response

We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.

Features

Modos de uso

"Full screen mode"

When using GI-CE with browser applications (e.g. Salesforce) it may be more common to use it in “Full screen mode” i.e. as a tab in a maximized browser window. To switch to GI-CE from another browser tab, simply click on the GI-CE icon in the browser toolbar and select the feature you want (e.g. Presence). This will take you straight to the right place in the GI-CE browser tab.

Full screen mode

"Compact mode"

When using GI-CE with desktop (non-browser) applications it can be very effective to use it as a standalone browser window set to its minimum width.

Compact mode

Control de llamadas

Hacer llamadas

Making calls from your computer is straightforward with Go Integrator CE for Broadworks. Aumentara su productividad ahorrando tiempo y reduciendo el número de llamadas no realizadas.


Recibiendo llamadas

Go Integrator CE for Broadworks can be used to tell you who is calling before you answer the phone. Esto puede resultar beneficioso en muchas maneras.

Cuando usted está ocupado trabajando en un proyecto usted podrá permitir la selección de las llamadas a responder. También, este permite saludar a la persona que llama de una manera más personal. Al recibir una llamada, es realmente fácil almacenar el nombre de la persona que llama y así sera identificado en futuro. También con la integración CRM, los detalles de los contactos son buscados y mostrados rápidamente.


Transfiriendo llamadas

Go Integrator CE for Broadworks provides an easy method to transfer calls. A través de la ventana de Presencia se permite a los usuarios ver la disponibilidad de sus colegas y tomar decisiones inteligentes en la transferencia de llamadas.

Los usuarios pueden realizar una transferencia inmediata para distribuir rápidamente las llamadas. Or they can easily use Go Integrator CE for Broadworks to consult with colleagues and switch between calls.

Hacer clic para marcar

Go Integrator CE supports two separate ways of dialing from web pages.

Las páginas web pueden ser escaneadas en busca de números de teléfono válidos, cuando lo encuentra son convertidos en hipervínculos para hacer marcar fácilmente. Also, Go Integrator CE can be configured to provide dialing directly from many web-based CRM packages.

Presencia

Go Integrator CE Presence provides a quick way to check the availability of your co-workers. The Presence window is accessible from the tray menu.

-Check status of a colleague’s extension in the Presence window

-BLF circle also indicates DND and Forwarding (when set)

-Call and transfer calls to colleagues straight from the Presence window.

-Current version is limited to monitoring 250 users (expect to raise to 500 for final release candidate)

Otras funcionalidades

Go Integrator CE benefits from many of the same features as the desktop client including:

-Searching of Broadworks Group and Common directories

-Reading and update of Personal Phone List

-Configuration of Anywhere, Remote office, CommPilot Express

-Setting of CommPilot Express, DND and Call Forward

-Recent calls and Call history